1.1 These terms and conditions shall govern your use of our Plumb Now app – technology which connects users with service providers to help them resolve emergency repairs, maintenance and installation.
1.2 By using our app or website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our app or website.
1.3 If you register with our app or website, submit any material to our app or website or use any of our app services, we will ask you to expressly agree to these terms and conditions.
1.4 You must be at least 18 years of age to use our app or website; by using our app or website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

2.1 Copyright (c) 2023 Advanced City Plumbing Ltd T/A Plumb Now.
2.2 Subject to the express provisions of these terms and conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our app or website and the material on our app or website; and
(b) all the copyright and other intellectual property rights in our app and website and the material on our app and website are reserved.

3.1 You may:
(a) view pages from our app on a mobile device;
(b) view pages from our website in a web browser;
(c) download pages from our website for caching in a web browser;
(d) print pages from our app or website for your own personal and non-commercial use, providing that such printing is not systematic or excessive;
(e) stream audio and video files from our website using the media player on our website; and
(f) use our app or website services by means of a mobile device or web browser,
subject to the other provisions of these terms and conditions.
3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our app or website or save any such material to your computer.
3.3 You may only use our app or website for your own personal and business purposes; you must not use our app or website for any other purposes.
3.4 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our app or website (including republication on another website);
(b) sell, rent or sub-license material from our app or website;
(c) exploit material from our app or website for a commercial purpose; or
(d) redistribute material from our app or website.
3.5 You may redistribute our newsletter in print and electronic form to any person.
3.6 We reserve the right to suspend or restrict access to our app or website, to areas of our app and/or to functionality upon our app. We may, for example, suspend access to the app and website during server maintenance or when we update the app or website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the app or website.

4.1 You must not:
(a) use our app or website in any way or take any action that causes, or may cause, damage to the app or website or impairment of the performance, availability, accessibility, integrity or security of the app or website;
(b) use our app or website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) hack or otherwise tamper with our app or website;
(d) probe, scan or test the vulnerability of our app or website without our permission;
(e) circumvent any authentication or security systems or processes on or relating to our app or website;
(f) use our app or website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(g) impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity);
(h) decrypt or decipher any communications sent by or to our app or website without our permission;
(i) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(j) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
(k) use our app or website except by means of our public interfaces;
(l) violate the directives set out in the robots.txt file for our website;
(m) use data collected from our app or website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or
(n) do anything that interferes with the normal use of our app or website.
4.2 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

5.1 If you use our app or website or expressly agree to these terms and conditions in the course of a business or other organisational project, then by so doing you bind both:
(a) yourself; and
(b) the person, company or other legal entity that operates that business or organisational project,
to these terms and conditions, and in these circumstances references to "you" in these terms and conditions are to both the individual user and the relevant person, company or legal entity, unless the context requires otherwise.

6.1 This Section 6 applies to users, customers and prospective buyers.
6.2 To be eligible for a user (buyer) account on our app or website under this Section 6, you must be at least 18 years of age and resident in the United Kingdom.
6.3 You may register for a user (buyer) account with our app or website by completing and submitting the account registration form on our app or website, and clicking on the verification link in the email that our system will send to you or by verifying the OTP 4 digit pin sent to your mobile device.

7.1 This Section 7 applies to you if you are, or wish to be, a service provider offering services to users through our app or website.
7.2 To be eligible for a service provider account on our app or website under this Section 7, you must be operating a business and:
(a) if you are a sole trader, you must be at least 18 years of age and resident in England, Wales and Scotland;
(b) if you are a partnership, you must be established under the laws of England, Wales and Scotland; and
(c) if you are a limited company or other limited liability entity, you must be incorporated in England, Wales and Scotland.
We plan to expand our marketplace platform globally in the near future.
7.3 You may register for a service provider account with our app or website by completing and submitting the account registration form on our app or website, and clicking on the verification link in the email that our system will send to you or by verifying the OTP 4 digit pin sent to your mobile device.
7.4 You must keep your service provider account information up to date.
7.5 Allowing someone else to use your service provider account is strictly prohibited.

8.1 If you register for an account with our app or website, you will be asked to choose a user ID and password.
8.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 23; you must not use your account or user ID for or in connection with the impersonation of any person.
8.3 You must keep your password confidential.
8.4 You must notify us in writing immediately if you become aware of any disclosure of your password.
8.5 You are responsible for any activity on our app or website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

9.1 We publish reviews of services (by the service providers) on our app and website.
9.2 Reviewers are or may be independent from us; accordingly, reviews published on our app or website do not necessarily reflect our views and opinions.
9.3 You acknowledge that reviews published on our app and website may be out of date, biased, partial, misleading and/or inaccurate.
9.4 You should not rely upon reviews published on our app and website to make decisions or determine courses of action, and you should conduct your own research before making a decision or embarking upon a course of action.
9.5 Subject to Section 28.1, we will not be liable to you for any loss or damage arising from any reliance you may place on any review published on the app and website.
9.6 You agree to the publication of reviews relating to you and your business, by others, on our app or website; you acknowledge that such reviews may be critical or defamatory or otherwise unlawful; and, subject to Section 28.1, you agree that you will not hold us liable in respect of any such reviews, irrespective of whether we are aware or ought to have been aware of such reviews.

10.1 We publish reviews by users on our app and website.
10.2 Any user may submit reviews for publication via our app or website, subject to these terms and conditions.
10.3 Your reviews must be honest, reasonable and bona fide reviews of the service provider or service.
10.4 You may only post a review if you have purchased a service and the service provider has completed your service (job) request.
10.5 You must not post a review if:
(a) you have a financial interest in the subject matter of the review;
(b) you are an owner, partner, member, employee, business partner or affiliate of any person who has a financial interest in the subject matter of the review; and/or
(c) you are otherwise connected with, or related to, any person who has a financial interest in the subject matter of the review.
10.6 For the avoidance of doubt, your reviews constitute "your content" for the purposes of Section 22 and Section 23.
10.7 You acknowledge that we may publish and otherwise use, in conjunction with your reviews, the name you provide to us, but we shall have no obligation to do so.
10.8 You hereby waive all your moral rights in your reviews to the maximum extent permitted by applicable law and warrant that all other moral rights in your reviews have been waived to the maximum extent permitted by applicable law.
10.9 You acknowledge that the user reviews published on our app and website are submitted by users, and that we do not usually review, approve or edit such reviews; accordingly, we do not warrant the completeness or accuracy of the user reviews.

11.1 If you register with our app or website as a service provider, you will be able to submit your listings (offered services) to the app and website.
11.2 To create a listing on our app or website, you should take the following steps: 1. Ensure you have uploaded your required documents e.g. ID, accreditations upon registration.
2. Select your service categories you are professionally qualified for. 3. Choose your availability (for scheduled booking requests).
11.3 Listings that are submitted will be individually reviewed within 24 hours following submission.
11.4 Subject to the other provisions of these terms and conditions, we reserve the right to reject, unpublish and/or delete any listings that breach these terms and conditions or that do not meet any additional guidelines for listings published on our app and website; and if we reject, unpublish or delete a listing for any of these reasons, we will not refund any fees you may have paid to us in respect of the listing.
11.5 If we permit the publication of a listing, it will remain published on our app and website indefinitely, subject to these terms and conditions.
11.6 Listings submitted to our app or website must be true, fair, complete and accurate in all respects.
11.7 Listings submitted to our app or website must constitute bona fide listings relating to your services on offer.
11.8 Listings must be allocated to the appropriate category or categories. If you cannot identify an appropriate category for a listing, please contact us.
11.9 You must keep your listings up to date using our app interface; in particular, you must remove any listings in respect of products that have ceased to be available.
11.10 You must ensure that all prices specified in or in relation to a listing are in pounds Sterling only.

12.1 We will not treat our own listings made available to consumers through our app and website differently from those made available by other services providers.

13.1 You must not use our app or website to advertise, buy, sell or supply physical products, intangible products or downloadable products.
13.2 You must not advertise, buy, sell or supply through or in relation to our app or website any service that:
(a) breaches any law, regulations or code, or infringes any person's intellectual property rights or other rights, or gives rise to a cause of action against any person, in each case in any jurisdiction and under any applicable law;
(b) involves the supply, distribution or publication of any material that would, if published on our website by you, contravene the provisions of Section 4 or Section 23; or
(c) relates to drugs, narcotics, steroids or controlled substances; relates to pornography or obscene, indecent or sexually explicit materials; encourages or facilitates criminal acts or civil wrongs; or encourages or facilitates the infringement of any intellectual property right.

14.1 You can find out about the additional distribution channels and affiliate programmes through which we might market the services offered by Plumb Now by emailing support@plumbersguild.app

15.1 You may, if you have a services provider account on our app and website, both during the term of a contract under these terms and conditions and for a period of 365 days after the termination of a contract under these terms and conditions, access the following categories of information provided or generated by you or other users in the course of using our marketplace services: Plumbers, Electricians and Carpenter. You may access such information by logging into your app or website.
15.2 We will have access to all information provided or generated by you and other users in the course of the use of our marketplace services.
15.3 We may provide to third parties information provided or generated by you and other users in the course of the use of our marketplace services in the following circumstances only:
(a) where necessary for the proper functioning of our website;
(b) in the case of non-personal data, payment service provider token encryption; and
(c) in the case of personal data, in accordance with our privacy policy (which includes information about opting-out of such data sharing).
15.4 You will have no contractual right under these terms and conditions or otherwise to access information provided or generated by you or by other users when using our marketplace services, except as specified in this Section 15.

16.1 You agree that a contract for the purchase and supply of a service or services will come into force between you and another registered app or website user, and accordingly that you commit to purchasing or supplying the relevant service or services, in the following circumstances:
(a) a buyer (user) must add the services he or she wishes to purchase to the shopping cart, and then proceed to the checkout;
(b) if the buyer is a new user, he or she must create a buyer account with the app or website and log in; otherwise, the buyer must enter his or her login details;
(c) once the buyer is logged in, he or she must select the preferred date and time for the supply of the services and confirm the booking and his or her consent to these terms and conditions and the applicable terms and conditions of supply;
(d) once the service provider has checked whether it is able to meet the buyer's booking, the app or website will send to the buyer a booking confirmation via email and SMS (at which point the booking will become a binding contract between the service provider and the buyer) or the service provider will confirm they are unable to meet the buyer's booking; (e) after the service provider arrives at the job location for buyer’s booking, they start the service;
(f) after service completed, the service provider will then confirm completion with buyer then proceed to the payment checkout on the app;
(g) the buyer will be notified on the app of the appointed payment service provider, and the payment service provider will handle the buyer's payment to the service provider;
buyers must submit payment in full via credit or debit card, or by app wallet; or by cash if this option is available in some instances with the service provider; (h) the app or website will then send to the buyer an automatically generated acknowledgement of payment;

17.1 Service providers must use their own means of communication to create legal notices applying to their relationships with service buyers.
17.2 Service providers must ensure that:
(a) the service provider's legal notices are sufficient to meet the service provider's legal disclosure obligations and other legal obligations;
(b) to the extent required by applicable law, the service provider registers with relevant tax authorities and pays all relevant taxes in relation to the service provider's supplies of services; and
(c) the service provider complies with all laws applicable to their service listings and supplies of services, including where applicable the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Electronic Commerce (EC Directive) Regulations 2002.
17.3 Except to the extent that a buyer and service provider expressly agree otherwise, the following provisions will be incorporated into the contract of for the supply of services between the buyer and the service provider:
(a) the price for the services will be as stated in the relevant service listing;
(b) other amounts and VAT and other taxes will only be payable by the buyer if this is expressly and clearly stated in the service listing;
(c) provision of the services must be made within 30 days following date the contract for the supply of the services comes into force or such shorter period as the buyer and service provider may agree;
(d) appropriate means of provision of services must be used by the service provider;
(e) services must be provided with reasonable care and skill and must conform in all material respects to the description of the services in the service listing and any other description of the services supplied or made available by the service provider to the buyer; and
(f) any intellectual property rights in any works created by the service provider during the course of the supply of the services are hereby licensed by the service provider to the buyer from the date of supply of the relevant works to the buyer on the basis of a worldwide exclusive royalty-free perpetual licence of all such rights, and the service provider must promptly following receipt of a written request from the buyer assign to the buyer (in writing and in compliance with all other applicable formalities) all such rights.
17.4 If the service provider is a trader and the buyer is a consumer, the provisions of Section 18 shall be incorporated into the contract for the supply of services between the buyer and the service provider.
17.5 Both buyers and service providers undertake to comply with the agreed terms and conditions of supply.
17.6 Service provider is strictly prohibited sharing his/her account for another individual to perform the provision of services
17.7 Service provider at all times must have a form of identification and have a current Profile photograph (latest) uploaded on the Plumb Now Provider App

18.1 This Section 18 applies if and only if the services provider is a trader and the buyer enters into a contract with the service provider as a consumer - that is, as an individual acting wholly or mainly outside the buyer's trade, business, craft or profession.
18.2 The buyer may withdraw an offer to enter into a contract with the service provider at any time; and the buyer may cancel a contract entered into with the service provider at any time within the period:
(a) beginning when the contract was entered into; and
(b) ending at the end of 14 days after the day on which the contract was entered into,
subject to Section 18.3. The buyer does not have to give any reason for the withdrawal or cancellation.
18.3 The buyer agrees that the service provider may begin the provision of services before the expiry of the period referred to in Section 18.2, and the buyer acknowledges that, if the service provider does begin the provision of services before the end of that period, then:
(a) if the services are fully performed, the buyer will lose the right to cancel referred to in Section 18.2; and
(b) if the services are partially performed at the time of cancellation, the buyer must pay to the service provider an amount proportional to the services supplied or the service provider may deduct such amount from any refund due to the buyer in accordance with this Section 18.
18.4 In order to withdraw an offer to enter into a contract or cancel a contract on the basis described in this Section 18, the buyer must inform the service provider of the buyer's decision to withdraw or cancel (as the case may be). The buyer may inform the service provider by means of any clear statement setting out the decision. In the case of cancellation, the buyer may inform the service provider using the cancellation form that the app made available to the buyer. This will then notify both service provider and us (system admin) the cancellation reason. To meet the cancellation deadline, it is sufficient for the buyer to send its communication concerning the exercise of the right to cancel before the cancellation period has expired.
18.5 If the buyer withdraws an offer to enter into a contract, or cancels a contract, on the basis described in this Section 18, the buyer will receive a full refund of any amount the buyer paid to the service provider in respect of the contract, except as specified in this Section 18.
18.6 The service provider will refund money using the same method used to make the payment, unless the buyer has expressly agreed otherwise. In any case, the buyer will not incur any fees as a result of the refund.
18.7 The service provider will process the refund due to the buyer as a result of a cancellation on the basis described in this Section 18 without undue delay and, in any case, within the period of 14 days after the day on which the service provider is informed of the cancellation.

19.1 Marketplace service providers must pay to us the following amounts:
(a) commission in respect of each sale of services made through our app or website.
19.2 In respect of fees payable to us by service providers:
(a) the fees will be as specified on our app or website from time to time; and
(b) the scope and duration of the services in respect of which the fees are payable will be as specified on our app or website at the time those fees are paid.
19.3 In respect of commission payable to us by service providers:
(a) commission shall be payable at at the rate of 10% of aggregate booking value;
(b) we shall deduct commission due from amounts held or processed by us on behalf of the service provider; and
(c) commission payments are non-refundable, irrespective of whether a buyer subsequently cancels the underlying order and irrespective of whether a buyer is entitled to, or receives, a refund in respect of such an order.
19.4 All amounts stated in these terms and conditions or on our app or website are stated inclusive of VAT.
19.5 If we are required by applicable law to make any VAT deductions to or on payments made by us to a service provider or processed by us on behalf of a service provider under these terms and conditions, we shall remit those deductions to the relevant government or tax authorities. We shall provide written evidence of any such tax payments to the service provider. The service provider must reimburse us in respect of such tax payments and, without prejudice to our other rights under these terms and conditions, we may deduct an amount equal to any such tax payments from payments due to the service provider under these terms and conditions.
19.6 Promptly following receipt of a written request from us, you must supply to us any information and documentation that we may reasonably request in order to identify you or facilitate our compliance with our legal obligations relating to the taxation of payments made to us or processed by us under or in relation to these terms and conditions. We may supply such information and/or documentation to relevant government and tax authorities.
19.7 We may vary fees from time to time by posting new fees on our app and website, but this will not affect fees for services that have been previously paid.
19.8 We may vary commission rates from time to time by posting new rates on our app and website, but this will not affect any liability to pay commission that accrues before the new rates are posted.

20.1 You must pay to us the fees in respect of our app services in advance, in cleared funds, in accordance with any instructions on our app or website.
20.2 If you dispute any payment made to us, you must contact us immediately and provide full details of your claim.
20.3 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:
(a) an amount equal to the amount of the charge-back;
(b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
(c) an administration fee of GBP 25.00 including VAT; and
(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 20.3 (including without limitation legal fees and debt collection fees),
and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 20.3.
20.4 If you owe us any amount under or relating to these terms and conditions, we may suspend or withdraw the provision of services to you.
20.5 We may at any time set off any amount that you owe to us against any amount that we owe to you, by sending you written notice of the set-off.

21.1 You acknowledge that:
(a) we do not confirm the identity of app users (buyers), check their credit worthiness or bona fides, or otherwise vet them;
(b) we do confirm the identity of app service providers, vet them and check their credit worthiness, identification and accreditations
(b) we are not party to any contract for the sale or supply of services advertised on the app or website (except the marketplace and payment processing services made available to buyers and services providers under these terms and conditions);
(cd we are not involved in any transaction between a buyer and a service provider in any way, save that we facilitate a marketplace for buyers and service providers and collect and process payments as an agent on behalf of service providers,
and accordingly we will not be liable to any person in relation to the offer for sale or supply of any services advertised on our app or website; furthermore we are not responsible for the enforcement of any contractual obligations arising out of a contract for the sale or supply of any services and we will have no obligation to mediate between the parties to any such contract.
21.2 You acknowledge that we cannot be held responsible for the behaviour of our users, either on or off the app or website, and we cannot guarantee that any information provided by a user is true, accurate, complete, current and not misleading; and subject to Section 28.1 you will not hold us liable in respect of any loss or damage arising out of any user behaviour or user information.
21.3 The provisions of this Section 21 are subject to Section 28.1.

22.1 In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, video material, audio-visual material, scripts, software and files) that you submit to us or our app or website for storage or publication on, processing by, or transmission via, our app or website.
22.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to reproduce, store and publish your content on and in relation to this app or website.
22.3 You grant to us the right to sub-license the rights licensed under Section 22.2.
22.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 22.2.
22.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
22.6 You may edit your content to the extent permitted using the editing functionality made available on our app or website.
22.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

23.1 You warrant and represent that your content will comply with these terms and conditions.
23.2 Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
23.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:
(a) be libellous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property right;
(d) infringe any right of confidence, right of privacy or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
(g) be in contempt of any court or in breach of any court order;
(h) be in breach of racial or religious hatred or discrimination legislation;
(i) be blasphemous;
(j) be in breach of official secrets legislation;
(k) be in breach of any contractual obligation owed to any person;
(l) depict violence in an explicit, graphic or gratuitous manner;
(m) be pornographic, lewd, suggestive or sexually explicit;
(n) be untrue, false, inaccurate or misleading;
(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(p) constitute spam;
(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
(r) cause annoyance, inconvenience or needless anxiety to any person.
23.4 Your content must be appropriate, civil and tasteful, and accord with generally accepted standards of etiquette and behaviour on the internet.
23.5 You must not use our app or website to link to any website or web page consisting of or containing material that would, were it posted on our website, breach the provisions of these terms and conditions.
23.6 You must not submit to our app or website any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

24.1 Where expressly requested or permitted by us to do so, you must not add any information to our app or website that may facilitate direct communications with other users (including without limitation email addresses, postal addresses, instant messaging IDs, telephone numbers, fax numbers, personal website URLs and social networking profile URLs).

25.1 If you learn of any unlawful material or activity on our app or website, or any material or activity that breaches these terms and conditions, please let us know.
25.2 You can let us know about any such material or activity by email or using our abuse reporting form.

26.1 If we decide to suspend and/or restrict your services provider account on our app or website:
(a) we will provide to you contemporaneous or prior written notice of the suspension and/or restriction; (b) alongside that notice, we will provide to you a statement of the reasons for the suspension and/or restriction, unless we are under a legal or regulatory obligation not to do so; and
(c) if you would like to contest the suspension and/or restriction, you may do so by writing to us using the contact details set out in these terms and conditions.
26.2 Subject to the other provisions of this Section 26, if we decide to suspend and/or restrict your account on our app and website, we may do so at any time in our sole discretion with or without notice to you.
26.3 Where we suspend or restrict access to our app and website or services, you must not take any action to circumvent such suspension or restriction (including without limitation creating and/or using a different account).

27.1 We do not warrant or represent:
(a) the completeness or accuracy of the information published on our app or website;
(b) that the material on the app or website is up to date;
(c) that the app or website will operate without fault; or
(d) that the app or website or any service will remain available.
27.2 We reserve the right to discontinue or alter any or all of our app or website services, and to stop publishing our app or website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any app or website services, or if we stop publishing the app or website.
27.3 To the maximum extent permitted by applicable law and subject to Section 28.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our app or website and the use of our app or website.

28.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law,
and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.
28.2 The limitations and exclusions of liability set out in this Section 28 and elsewhere in these terms and conditions:
(a) are subject to Section 28.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
28.3 To the extent that our app or website and the information and services on our app or website are provided free of charge, we will not be liable for any loss or damage of any nature.
28.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
28.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
28.6 We will not be liable to you in respect of any loss or corruption of any data, database or software, providing that if you contract with us under these terms and conditions as a consumer, this Section 28.6 shall not apply.
28.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage, providing that if you contract with us under these terms and conditions as a consumer, this Section 28.7 shall not apply.
28.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the app or website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

29.1 You hereby indemnify us, and undertake to keep us indemnified, against:
(a) any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our app or website or any breach by you of any provision of these terms and conditions;
(b) any VAT liability or other tax liability that we may incur in relation to any sale, supply or purchase made through our app or website, where that liability arises out of your failure to pay or to register to pay any VAT or other tax properly due in any jurisdiction.

30.1 We may terminate a contract under these terms and conditions at any time in our sole discretion with or without notice to you, except as specified in this Section 30.
30.2 You may terminate a contract under these terms and conditions and delete your account record by contacting us at any time at ask@plumbersguild.support .
30.3 If you have a services provider account on our app and website, we may only terminate a contract under these terms and conditions in the following circumstances:
(a) you breach these terms and conditions or act inconsistently with the spirit of these terms and conditions;
(b) you breach any applicable laws, infringe the legal rights of any person or create legal liabilities for us or any other person, in each case in relation to your use of our app or website;
(c) you abuse our systems, our users or our personnel;
(d) you are or become insolvent, bankrupt or unable to pay your debts as they fall due;
(e) you do not respond within 90 days, substantively and reasonably, to communications that we send to you via our app or website soliciting a response;
(f) you do not log into our app or website during a period exceeding 2 years;
(g) we decide to cease publishing our app or website or providing our services; or
(h) we decide to make fundamental changes to our services.
30.4 If you have a services provider account on our app and website and we decide to terminate a contract under these terms and conditions:
(a) we will provide to you at least 7 days' prior written notice of the termination, except in the circumstances set out in below;
(b) alongside that notice, we will provide to you a statement of the reasons for the termination, unless we are under a legal or regulatory obligation not to do so; and
(c) if you would like to contest the termination, you may do so by writing to us using the contact details set out in these terms and conditions,
providing that the notice period set out above will not apply if we are subject to a legal or regulatory obligation which requires us to terminate the provision of the whole of our marketplace services to you in a manner which does not allow us to respect the specified notice period; nor will it apply if we exercise a right of termination under an imperative reason pursuant to applicable national law which is in compliance with European Union law; nor will it apply if we can demonstrate that you have repeatedly infringed these terms and conditions. If the notice period set out above does not apply, we will nonetheless provide to you, without undue delay, a written statement of reasons for our decision to terminate.
30.5 If:
(a) we terminate a contract under these terms and conditions;
(b) as a result of such termination, you lose access to any of our services with respect to which you have paid us in cleared funds; and
(c) you have not breached a contract under these terms and conditions and we do not have any other specific ground or grounds for terminating as set out in these terms and conditions,
then we will refund to you a pro rata amount of your payment(s), such amount to be calculated by us using any reasonable methodology. You will not be entitled to any refund except as set out in this Section 30.5.

31.1 Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.
31.2 We have no control over third party websites and their contents, and subject to Section 28.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.

32.1 Plumb Now, our logos and our other registered and unregistered trade marks are trade marks belonging to us; we give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.
32.2 The third party registered and unregistered trade marks or service marks on our app or website are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

33.1 We may revise these terms and conditions from time to time.
33.2 The revised terms and conditions shall apply to the use of our app and website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions, subject to the other provisions of this Section 33.
33.3 If you have a services provider account on our app and website:
(a) we will notify you in writing of any proposed changes to these terms and conditions;
(b) the date upon which the proposed changes will take effect will be specified in our notice to you, but will not be before the expiry of a period of 15 days following the date that we give you the notice; and
(c) you will have the right to terminate a contract under these terms and conditions by giving to us written notice of termination before the expiry of the period specified above, in which case a contract under these terms and conditions will terminate upon the expiry of that period,
but, notwithstanding the foregoing, we may vary these terms and conditions by giving to you written notice of variation if we are subject to a legal or regulatory obligation which requires us to change these terms and conditions in a manner that does not allow us to respect the notice period referred to above, or if we have exceptionally to change these terms and conditions to address an unforeseen and imminent danger related to defending our websites or our users from fraud, malware, spam, data breaches or other cybersecurity risks.
34. Assignment
34.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions - providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.
34.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

35.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
35.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

36.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
36.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

37.1 Subject to Section 28.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our app or website and shall supersede all previous agreements between you and us in relation to your use of our app or website.

38.1 These terms and conditions shall be governed by and construed in accordance with English law.
38.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

39.1 We will specify on the website or elsewhere in these terms and conditions the different technical steps you must follow to conclude a contract under these terms and conditions, and also the technical means for identifying and correcting input errors prior to the placing of your order.
39.2 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our app or website. We recommend that you consider saving a copy of these terms and conditions for future reference.
39.3 These terms and conditions are available in the English language only.

40.1 This app and website is owned and operated by Advanced City Plumbing Ltd.
40.2 We are registered in England and Wales under registration number 08968006, and our registered office is at 78 The Green, Twickenham, Middlesex, TW2 5AG.
40.3 You can contact us:
(a) using our app or website contact form; or
(b) by email, using the email address published on our web